Account and billing
Plans, users, logging in, payments and custom domains
What are the benefits of a paid account?A Pro account removes all restrictions that apply to free users.Adding multiple usersFileport Pro and Ultra account holders can invite other team members.I have trouble logging in to my accountIf you used an email and a password to sign up, you can use the password reset page to reset your account password.I cannot verify my emailCheck your spam folder for the verification email.How do I change my email or password?Go to your Account page, enter the new email or password in the Details section and click Save Changes.How do I turn on two-factor authentication?Two-factor authentication asks for a code from an app on your phone every time you log in, so a password alone cannot open your account.My credit/debit card is not being acceptedIf your card details are correct but it is being rejected please don't keep retrying.Where can I find my invoices?Go to your Account page and select Manage Billing.How do I switch plans?Go to your Account page, click Switch Plan, or Upgrade on a free account, and pick a plan.How do I cancel my subscription?Go to your Account page and select Manage Billing in the Subscription section.Download page customizationUltra account holders can customize the look of their download page.How do I use my own domain for download links?Ultra account holders can set up a custom download domain.What are direct download links?Ultra account holders can generate direct download links.How do I delete my account?Send us a message through the support form with your account email and we will delete your account and your uploads.
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