My upload is stuck

Although we try to support all devices, a combination of operating systems, browsers, software, firewalls, internet providers and antivirus software might interfere with your uploads.

To make sure your upload succeeds, make sure that:

• You are using a latest version of a fully-featured browser. We suggest using Google Chrome for your uploads, as it is the most compliant when it comes to industry leading web standards.
• Leave your device screen on. Certain browsers will halt the upload if your device goes to sleep mode.
• If you're using antivirus or firewall software, make sure that the domain *.fileport.io is whitelisted.
• Turn off your VPN before you upload. VPNs add a lot of unnecessary hops to your network traffic which can create problems with large uploads. Fileport has a strong Privacy Policy.
• If you're uploading a folder with more than 2000 files, compress your files into a single archive and upload that instead.
• If you're actively editing or exporting to a file (such as rendering an edited video), please close the file or wait for the export to finish before you start the upload.