My upload is stuck

Although we try to support all devices, a combination of operating systems, browsers, software, firewalls, internet providers and antivirus software might interfere with your uploads.

When your connection drops, the upload shows Disconnected and carries on by itself once you are back online. The upload is kept for hours, so there is nothing to do but wait.

If it stays stuck, make sure that:

• You are using a latest version of a fully-featured browser. We suggest using Google Chrome for your uploads, as it is the most compliant when it comes to industry leading web standards.
• Leave your device screen on. Certain browsers will halt the upload if your device goes to sleep mode.
• If you're using antivirus or firewall software, make sure that the domain *.fileport.io is whitelisted.
• Turn off your VPN before you upload. VPNs add a lot of unnecessary hops to your network traffic which can create problems with large uploads. Fileport has a strong Privacy Policy.
• If you're uploading a folder with more than 2,000 files, compress your files into a single archive and upload that instead.
• If you're actively editing or exporting to a file (such as rendering an edited video), please close the file or wait for the export to finish before you start the upload.