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My file is stuck on downloading

Corporate firewalls, antivirus software or VPN tunnels might be interfering with your ability to download. Please turn them off or whitelist *.fileport.io.

If you opened a download link through an embedded browser such as Facebook Messenger or Gmail, make sure you re-open the link on the system browser by tapping the button on the bottom right. Downloads on embedded mobile browsers do not work well with large files.

Fileport allows you to download a file while the uploader is still uploading it. In some cases the uploader might choose to stop the upload or the upload speed might drop due to network conditions, causing your download to stall. You can give your download more time to finish or ask the sender to resume their upload.

Related questions

My upload is stuckAlthough we try to support all devices, a combination of operating systems, browsers, software, firewalls, internet providers and antivirus software might interfere with your uploads.Upload speed is too slowFileport runs a micro-benchmark before you upload in order to determine the best region and maximize your upload speed.Upload has been halted while in progressAn error like that when you're trying to download a file typically means that the uploader closed their browser window while the operation was still in progress.My download reset while downloading a large ZIP of a folderZIP downloads can resume.

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