Javascript is required for this website
Log In

I have trouble logging in to my account

If you used an email and a password to sign up, you can use the password reset page to reset your account password.

If you used a Google or Apple account to sign up and no longer have access to that account, please contact Support.

If you signed up with a passkey and no longer have it, use the password reset page to set a password.

Related questions

What is a passkey?A passkey logs you in with your face, fingerprint or screen lock instead of a password.How do I change my email or password?Go to your Account page, enter the new email or password in the Details section and click Save Changes.How do I add a passkey?Go to your Account page and click Add Passkey under Passkeys.Why does my device still offer a passkey I removed?Removing a passkey on your Account page stops it working on Fileport, but your device or password manager keeps it until you delete it there.

Have more questions?

Send us a message through the contact form.

Contact Us